Frequently Asked Questions
Do you have any certifications like BIS, CE, RoHS, and TUV?
Yes, we have certifications in CE, RoHS, and FCC for our entire product range. Some components like drivers also hold FCC, ETL, DLC, Red, SAA, and UL certificates.
Could you offer door-to-door delivery?
Yes, we can provide quotes for DHL, UPS, TNT, FEDEX, and SF Express. We also offer railway, truck, or sea shipping with DDP service, depending on your specific requirements.
Can samples be provided for free?
Samples are generally not free for finished items, particularly for large-scale lighting fixtures like street lights.
Can I see real pictures and videos of the products?
Certainly! We are happy to share high-quality photos and short videos of our products and factory facilities via messaging apps or email.
What are your standard payment terms?
Typically, we require a 50% deposit with the remaining 50% balance paid before delivery. For small orders under 3000 USD, 100% T/T payment is required for confirmation.
What is the expected lifetime and warranty?
Our LED street lights are designed for a lifetime of 50,000 hours and come with a comprehensive 3-year quality warranty.