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Frequently Asked Questions
Can I have a sample order for testing?
Yes, you can buy some samples to test and check quality. Mixed samples are acceptable.
What is the standard lead time?
Samples need 3-5 working days, while mass production typically requires 7-10 days depending on the order volume.
How do you ship the goods and how long does it take?
We ship via Express (DHL, UPS, FedEx, or TNT), Air, or Sea. Express and Air usually take 3-5 days to arrive.
Do you provide OEM & ODM services?
Yes, we have a professional R&D team with extensive experience in creating custom OEM and ODM orders.
How do you handle the warranty?
Our products come with a limited warranty. During this period, we will provide replacement lamps for products with manufacturing defects.
What is your core advantage?
We are a factory and all our lamps feature patent designs. Our products carry full CE, ROHS, ETL, and DLC certifications, ensuring high quality at a competitive cost.
Star Lighting
