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Frequently Asked Questions
How can I get a discount?
We offer competitive pricing from the start. Bulk orders meeting a minimum quantity may qualify for additional discounts. We also launch periodic promotions and coupons.
How long is the shipping time?
Standard RTS products are shipped within 15 days of full payment. Customized orders typically ship within 45 days after deposit receipt.
What are the available shipping methods?
We use various methods based on volume: Express (UPS/DHL/TNT/FEDEX) takes 7-10 days, EMS takes 10-15 days, and sea freight takes approximately 45-60 days.
What customization options are available?
We provide extensive customization including product color, logo placement, specialized shapes, and custom packaging designs to meet your specific needs.
Is it possible to visit your manufacturing facility?
You are welcome to visit our factory at any time. We can arrange pickups from the airport or train station for your convenience.
Star Lighting
